Full IT system integration FOC for ease of despatch for barcode labels, online tracking, POD retrieval with label printer installed and full training provided.
Pallet Selfie service included, for every pallet sent with MSD/Palletforce – each pallet is photographed at each point of it’s journey by all forklift movements by the forklift and uploaded to your online portal so your customer service teams can see every pallet condition throughout every delivery until it reaches your customers.
Customer Alerts included to email and/or text your clients notifications of every part of the delivery before reaching your customers.
CSV importing directly from your order system can be pulled through to our system (if required) to save you manually entering every job/shipment. This can feed in straight away and produce our label to place on each pallet.
Monthly KPI reports highlighting service levels of on-time performance and where/if applicable any exceptions.
Automated system itemised billing based on the attached tariffs. The price you see is the price you as these rates are applied to your account directly from point of despatch – the billing sequence is not manually altered.
Dedicated MSD Account Support team – you will have main points of contacts (3 people) assigned to your account at all times. No call centres or holding. Our team are there to support your teams throughout each day of the week. With an Account Manager to oversee the account.
Regular bi-monthly or quarterly reviews to ensure everything is always running as you need it to.
Migration plan for ease of change over, should you wish to begin, we can turn this around for you within 24 hours having everything installed and collections arranged together with “how to” on every aspect of the job entries and tracking.
Plus many more benefits all part of the MSD & Palletforce service such as depot and hub visits – we welcome you to come visit us at our hub in Burton On Trent one evening or afternoon for lunch/dinner and watch your freight travel through the network – live – as it happens for peace of mind and understanding in the type of operation your customers freight is now being handled by. (post covid-19 of course!)