Claims

MSD is a member of the Road Haulage Association  and as such all services for carriage/transport is governed and operated under the RHA Terms and Conditions of Carriage.

Standard insurance covers £1.30 per kilo and Premium insurance covers £5.00 per kilo.

Please be aware that you must submit your intent to claim in writing to MSD

– within 7 days of the delivery date for damage or partial loss claim

– within 14 days of the despatch date for a complete loss claim

Claims submitted outside of these time frames will automatically be rejected by insurers.

Please provide all relevant information and documentation that you have available ASAP – additional details can be provided at a later date if required.

Download this form, complete it and then add to the upload area below

Customer Claims form

We do not cover for consequential loss under any circumstance.
Whilst claims are in process, goods must be available for inspection at all times. Please do not dispose of or re-sell any products otherwise claim may become invalid.

Please also note that you must submit all of the above required information within 14 days of incident or despatch

Please also ensure you have received the automatic emailed confirmation after submitting this form which is your receipted proof the claim has been completed successfully. If you do not receive an emailed confirmation your must call immediately on 0116 2604080. Failure to get the automatic confirmation can result in the claim not going through.