MSD is a member of the Road Haulage Association and as such all services for carriage/transport is governed and operated under the RHA Terms and Conditions of Carriage.
Standard insurance covers £1.30 per kilo and Premium insurance covers £5.00 per kilo.
Please be aware that you must submit your intent to claim in writing to MSD
– within 7 days of the delivery date for damage or partial loss claim
– within 14 days of the despatch date for a complete loss claim
Claims submitted outside of these time frames will automatically be rejected by insurers.
Please provide all relevant information and documentation that you have available ASAP – additional details can be provided at a later date if required.