Choosing a company to handle your deliveries and storage is a big deal. It’s not just about ticking boxes on a list. You want a partner who understands what you need, talks to you clearly, and does what they say they’ll do, every time. Whether you’re new to using a logistics company or thinking about switching, asking the right questions upfront can save you a lot of stress, time, and money.
At MSD, we believe in being open and honest with our partners. That’s why we want to show you how we work. Here are some important things to think about when choosing a logistics partner, and how we handle them at MSD:
1. Will I have one main person to talk to?
Yes! You shouldn’t have to explain your business over and over again.
At MSD, we give each customer their own Operations Account Handler. This is your dedicated contact who gets to know your priorities, your schedule, and anything special you need. This makes talking easier, speeds things up, and means you won’t get passed around or wait forever for an answer. It’s all about building trust and doing what we promise.
2. Can I see where my stuff is right now?
Knowing where your goods are is super important these days.
With MSD, you can use our online portal to track your deliveries in real-time. So you’re never left wondering where things are. Whether it’s something urgent or a regular delivery, we give you the full picture. This helps you plan better and keeps your own customers happy.
3. What happens if something goes wrong?
Even the best companies have hiccups sometimes. What matters is how they deal with it.
At MSD, we like to keep things straightforward. If something unexpected happens – like bad weather or a traffic jam – we’ll tell you right away and work hard to fix it. Our customers appreciate that we’re honest, quick to respond, and focused on finding solutions, not excuses.
4. How flexible are you with storage and deliveries?
Your logistics should help your business grow, not hold it back.
Our warehouse options can change depending on what you need. Whether it’s just for a short time, for a long time, or somewhere in between, we can handle it. And when it comes to getting your goods where they need to go, we adjust to how much you’re sending, when you need it there, and where it’s going. So if you’re growing or have busy periods, we’ve got your back.
5. Do you actually understand my type of business?
Just a basic service isn’t good enough anymore.
We’ve worked with lots of different businesses, from factories to shops. We take the time to learn what makes your industry special. Whether it’s knowing how to handle your products or working with specific delivery times, we pay attention to the details that matter to you.
6. What makes you different?
Lots of companies can move things around. But not everyone gives you peace of mind.
MSD is a family-run business with lots of experience and a focus on our customers. We combine that personal touch with the big stuff – the trucks, the technology, and the warehouses – to handle even tough logistics challenges. We really care about the businesses we work with, and we think that shows in our long-term partnerships and our reliable service.
Your logistics partner should feel like a natural extension of your own team – not a constant headache.
By asking these kinds of questions early on, you’ll find a partner who can handle what you need now and grow with you in the future. If you’re ready to see what a more reliable and clear logistics partnership looks like, let’s talk!
Get in touch with MSD today.
